Terms & Conditions

Our booking terms and conditions are listed below. Please make sure you have read them and fully understand them. All accepted bookings are contractually governed by these terms and conditions.

Our payment terms

Option 1: A deposit can be paid to reserve the vehicle for a future booking, and for some bookings of up to 8 passengers the remaining payment can be made in cash. We will usually request the remaining payment by card 21 days before the pickup date.

Option 2: Full payment can be made at the time of booking by credit card or bank transfer. For bank transfers we require at least 72 hours before the pickup date to make sure the payment reaches our account.

No booking is confirmed until a deposit or full payment has been received by Paris Bus Rental & Coach Hire.

Booking changes

If you would like to make changes to your booking, please let us know as soon as possible. We cannot guarantee any change to a booking once payment has been made. Change requests should be made directly with the booking agent you booked with, not with the drivers. All requests to change the date or time of a booking must be made in writing by email, and we usually respond within 12 hours. Any change we accept will incur a charge, which we will send to you by email.

All bookings are for one pickup and one drop off unless stated otherwise on the invoice from our booking agent. Multiple stops and drop offs incur extra charges and must be notified to us on the day you confirm your booking. We recommend giving us your full itinerary before booking so there are no extra charges for your transport.

• Average additional pickup charge (on route): 30 Euros
• Waiting time not booked: 60 Euros per hour
• Vomiting in the vehicle: 75 Euros

Any damage to the vehicle will be invoiced to the lead passenger who made the booking, or to the company that reserved the vehicle. If passengers are abusive when boarding, the driver has sole discretion not to carry out the booking.

Delays to service

Paris Bus Rental & Coach Hire accepts no responsibility or liability for matters outside our control, including road traffic, road accidents, adverse weather or any other matter we have no control over. The customer understands that ground transport can be late and vehicles can break down, so no compensation is given for delays. If we cannot complete a booked journey, we are only liable for the amount paid by the customer.

We are not liable for missed flights, missed events or any booked service other than the transport booking itself.

Refunds & cancellations

All bookings are non-refundable. If a deposit has been paid and the customer cancels, the customer is liable for the full booking amount. If a cancellation request is made in writing by email 90 days or more before the pickup date, we will refund 50% of the total booking value.

Complaints procedure

If you would like to complain about any aspect of our business, please email info@parisbusrental.com. We aim to respond to all complaints within 7 working days, and we take every complaint seriously.

Vehicle breakdown policy

If one of our vehicles breaks down, Paris Bus Rental & Coach Hire may, where available, provide a different vehicle or multiple vehicles to complete the journey. This includes outsourcing a booking so customers can still travel to their destination.